Frequently
Asked Questions

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READ SOME OF OUR MOST FREQUENTLY ASKED QUESTIONS BELOW

What is an Acute medication?

An acute medication is a medication for a short-term condition, or a medication needed Immediately.


What is a Chronic medication?

A chronic medication also known as a maintenance medication. These medications are used for an ongoing medical condition or a long-term condition.


What is the definition of the RxCare America formulary?

The RxCare America formulary is a list of generic prescription medications that offer the greatest overall value on Acute and Chronic medications.


What if my medications aren’t on the acute or chronic formulary?

If your medication isn’t on the Acute Formulary or Chronic Formulary you can take your prescription to a retail pharmacy and present your prescription card and you will receive the negotiated price.


How do I get my medications to RxCare America Home delivery?

Your doctor can escribe, fax or call in your prescriptions directly to RxCare America Home Delivery Service. Our staff will receive the prescription and contact you to verify personal and payment information.

NPI # 1356814529 | NCPDP 3686675 | Fax Number 855-636-5473 | Phone 1-800-376-6646


How can my doctor get my prescriptions to RxCare America Home delivery?

The options for getting a prescription to RxCare America Home delivery are:

1. Have your physician call in your prescriptions at 1-800-376-6646, option 2 for the pharmacy
2. Have your Physician e-scribe your prescription (send electronically using the information for RxCare America NPI: 1356814529
3. Have your Physician fax your prescription to the fax# 855-636-5473
4. Have RxCare America call your pharmacy to transfer your prescription.
5. Mail in your prescriptions to the Address below:

RxCare America | 947 W. Waterloo Rd. | Akron, OH 44314

Please contact RxCare America customer service should you need more assistance at 1-800-376-6646.


How do I know if my medication is an acute or chronic medication?

You can visit our website at rxcareamerica.com and go to drug pricing. This information is also in the Welcome Member Booklet that you received or you can call our Customer Service at 1.800.376.6646 and they can assist you also

How much is my medication going to cost me if it isn’t on the formulary?

You will need to take your prescription to a retail pharmacy, and they will need to process the prescription to obtain the negotiated price. Go to www.rxcareamerica.com and click on Medications & Supplies and you will find the Pharmacy Locator to see which retail pharmacies our in our network.


What do I do if my mailing or shipping addresses changes?

For a change in your mailing address you will need to contact us and let us know about the change. If your shipping address changes you can contact our Customer Service at 1-800-376-6646 and they can make the shipping address change for you.


What is the RxCare America Customer Service phone number?

The phone number is 1-800-376-6646


How long will it take to get my medications from RxCare America Home Delivery?

Once a valid, legal prescription is received and you have completed the Patient Order Form which is located on our website www.rxcareamerica.com and login to Member Resources or mail in the Patient Order Form that you received in the mail you should expect 5 business days of processing time.


What is the SaveOn Diabetes program?

SaveOn Diabetes Program is another added value that is offered through the RxCare America Home delivery. Many oral diabetic medications and a Glucometer Kit with supplies is available for FREE. The Kit includes a FORA Glucometer, 50 Testing strips, a lancet device, lancets and control solution. Supplies are refilled for a minimal cost only through the RxCare America home delivery service.

If you cannot find your medication listed on any of the RxCare America formularies, they can still be obtained using the pharmacy card at the retail stores, for a lower contractual rate at a 100% payment.

Also, you may always contact the RxCare America Customer Service number 1-800-376-6646 to answer any questions you may have and help you with understanding the pharmacy benefit.


How can I find what OTC’s are covered and how much they are?

The RxCare America OTC formulary consists of some of the most commonly used medications that do not require a prescription. Go to the rxcareamerica.com home page and click on the menu for Drug Listings tab to see the Over-The-Counter medications and pricing. To order these, OTC’s you may contact Customer Service at 1-800-376-6646.


How do I get my medications transferred from my retail pharmacy to RxCare America home delivery?

If you need to transfer a prescription, we initiate a prescription request from your local retail pharmacy or physician, and have it transferred to RxCare America. If there are any issues facilitating the receipt or transferring your prescription to our pharmacy, we will reach out to you via email and or phone to get your assistance.


What is pharmacy coaching?

Our team of customer service representatives and Licensed Pharmacists will educate members on possible medication options and opportunities to save additional money when available. We will consult with your and your doctor to inform you of the alternatives and help make the best decision for your personal and financial health.


What is RxCare America hours of operation?

The pharmacy hours are:
Monday-Friday 8:00 a.m. – 7:00 p.m. Est
Saturday 8:00 a.m.-2:00 p.m. Est

The customer service hours are:
Monday-Friday 9:00 a.m. – 7:00 p.m. Est
Saturday 8:00 a.m.-2:00 p.m. Est


Is this a discount card?

This isn’t a discount card this is a membership card.

"RxCare America is fantastic! Until I found it online, I had stopped filling my prescriptions completely, the sheer cost of them made it impossible for me to take them. With this program, I can afford my medications and still afford to buy groceries. It is truly a lifesaver for me and my family."

ANDREW BEHRINGER

A PROGRAM DESIGNED TO MAKE DRUGS MORE AFFORDABLE AND CONVENIENT

SEARCH DRUG LISTINGS Get some of the lowest prices on the most prescribed medications at your pharmacy or delivered to your home for FREE!
CHECK OUT OUR VIDEO Watch our video on how RxCare America works, we are changing the way you think about prescription drug pricing.
PRINT A CARD Click here to Download or Print your RxCareAmerica membership card. Login to our member portal to get started.